Mydistance Learning College Distance Learning MD00018 4.3 stars, based on 107 reviews Regular price: £319.00 £274.00 In stock! Order now!
Who is this for?
 

This superb Conflict Management study pack shows you how to deal with conflict whatever your experience or confidence level is. You’ll never again be intimidated, and will know exactly what to say and how to act to defuse the situation.

What will I cover?
 

Your studies will cover the areas of study listed above through detailed exploration of the subject matter. You will also receive tasks and prompts for further personal exploration and research to carry out so that you can gauge how much you have learned. There are plenty of examples to help you but personal research is a prerequisite, so be prepared to use your initiative to fully answer the assignments.

Is it accredited?
 

This is a non-regulated qualification endorsed by Focus Awards under the FQP scheme.

Although the learning materials are comprehensive and informative, we do expect you to carry out your own investigations. After all, if you are not prepared to do your own research, you should be asking yourself if this is the right subject choice for you!

Your work is not graded; assignments are simply identified as Pass, Fail or Referred. For assignments not passed at first attempt, your tutor will advise on the improvements to be made to obtain a Pass on a reworking. A certificate of achievement will be issued by Focus Awards on successful completion of all the assignments.

Is this a nationally recognised qualification?
 

No, this is a non-regulated qualification which has been endorsed by Focus Awards under their FQP scheme

What will my studies prepare me for?
 

The learning materials and accompanying tasks will help you to develop the necessary knowledge and confidence to successfully complete the tutor marked assignments. The tasks are designed to encourage you to apply your knowledge, and help you to develop relevant research and academic writing skills.

How do I send in my work?
 

You email your assignments one at a time for marking. This enables your tutor to properly assess the standard and style of your work for each section, and give you feedback which will be used on your next assignment; a process of continuous improvement. On obtaining feedback and comment you will either move on to the next assignment or review and rework the one you submitted.

If I fail an assignment can I retake it?
 

Yes, your tutor will ask you to resubmit your assignment and give you some pointers as to where you could improve.

What do I receive once I enrol?
 

We will send you ALL the learning materials. This consists of a folder and Study Guide, plus a package of bonus materials and items to enhance your learning experience.

Is there a time limit or any deadlines?
 

Your studies should be completed within 12 months, but can be extended for a small fee if your tutor supports your request. As a rough guide, depending on your circumstances and commitment, you can complete your studies in about 100 study hours. There are no other deadlines to meet.

Is there a word count for my assignments?
 

Although a word count is not given for the tutor marked assignments, it is important that you demonstrate to your tutor that you have fully understood the questions; a comprehensive Study Guide is included with your materials. Many students start slowly at first, but your tutor will give guidance to help and encourage you to improve.

Can I cancel if I do not think this is right for me?
 

Yes, you can return your materials within 7 days in accordance with the terms and conditions on our web site: www.mydistance-learning-college.com.

Do I need a computer to complete my studies?
 

Yes, you will need access to email and the internet to submit assignments and do research. Most students also find word-processing their assignments is much more convenient than writing by hand.

Are the learning materials paper-based or online?
 

If you select the hardcopy option above, your materials are paper-based and come in a sturdy folder. Alternatively, start your studies immediately and save £££’s by studying exclusively online, with full access to your learning materials and tutor support, studying has never been easier!

Module 1: Conflict and anger

• understand the sources and nature of conflict

• consider different conflict-handling styles

• learn to understand and deal with anger

Module 2: Listening skills

• understand the ideal listening process

• deal with prejudices which may damage your ability to listen

• beware of traps for listeners

Module 3: Negotiation

• understand the nature of establishment-community conflicts

• see how these groups approach conflict situations

• understand the ‘joint problem solving’ approach

• learn good negotiating practice

• consider strategies for rescuing difficult situations

Module 4: Mediation

• understand the meaning and nature of mediation

• know when mediation is useful

• understand the phases of the mediation process

• deal with problems that can arise during this process

• know what qualities you need to develop to be an effective mediator

Module 5: Crisis Mediation

• understand the problem of re-entry

• look at causes of power imbalances in negotiation

• learn to deal with these power imbalances

• understand the importance of establishing a good working

relationship with the other party

• deal with the need for mediation in crisis situations

Module 6: Practical Conflict Management Techniques

Practical exercises for developing conflict management skills including

• Anger management

• Listening Skills

• Negotiation

• Joint Problem Solving

• Role Plays

• Adopting good practice

• Things to avoid

When you have successfully completed your studies you will receive a certificate of achievement in Conflict Management from Focus Awards.

This is a non-regulated qualification which is endorsed by Focus Awards under the FQP scheme. They are not nationally recognised qualifications; on successful completion of your studies you will receive a Focus Awards Certificate of Achievement and a Diploma from MyDistance Learning College.

Focus Awards is regulated as an Awarding Organisation by Ofqual, the qualification regulators for England, Wales and Northern Ireland.

Non-regulated qualifications endorsed under the FQP scheme are ideal for professionals required to demonstrate commitment to CPD (Continuous Professional Development), and for those wanting to gain specialist knowledge of a particular subject.

Who is this for?
 

Anybody with a reasonable standard of general education will be able to cope with the academic demands. If you can read and write well enough to complete a job application, and have a good grasp of basic maths (add, subtract and divide) you should have no problems. The learning materials are written in simple everyday language and the answers to your assignments will be completed in the same style. In addition to the comprehensive learning materials provided, you will receive a Study Guide to assist you, and, of course, you will have the support of your tutor.

What will I cover?
 

Your studies will cover the areas of study listed above through detailed exploration of the subject matter. You will also receive tasks and prompts for further personal exploration and research to carry out so that you can gauge how much you have learned. There are plenty of examples to help you but personal research is a prerequisite, so be prepared to use your initiative to fully answer the assignments.

Is it accredited?
 

This is a non-regulated qualification endorsed by Focus Awards under the FQP scheme.

Although the learning materials are comprehensive and informative, we do expect you to carry out your own investigations. After all, if you are not prepared to do your own research, you should be asking yourself if this is the right subject choice for you!

Your work is not graded; assignments are simply identified as Pass, Fail or Referred. For assignments not passed at first attempt, your tutor will advise on the improvements to be made to obtain a Pass on a reworking. A certificate of achievement will be issued by Focus Awards on successful completion of all the assignments.

Is this a nationally recognised qualification?
 

No, this is a non-regulated qualification which has been endorsed by Focus Awards under their FQP scheme

What will my studies prepare me for?
 

The learning materials and accompanying tasks will help you to develop the necessary knowledge and confidence to successfully complete the tutor marked assignments. The tasks are designed to encourage you to apply your knowledge, and help you to develop relevant research and academic writing skills.

How do I send in my work?
 

You email your assignments one at a time for marking. This enables your tutor to properly assess the standard and style of your work for each section, and give you feedback which will be used on your next assignment; a process of continuous improvement. On obtaining feedback and comment you will either move on to the next assignment or review and rework the one you submitted.

If I fail an assignment can I retake it?
 

Yes, your tutor will ask you to resubmit your assignment and give you some pointers as to where you could improve.

What do I receive once I enrol?
 

We will send you ALL the learning materials. This consists of a folder and Study Guide, plus a package of bonus materials and items to enhance your learning experience.

Is there a time limit or any deadlines?
 

Your studies should be completed within 12 months, but can be extended for a small fee if your tutor supports your request. As a rough guide, depending on your circumstances and commitment, you can complete your studies in about 100 study hours. There are no other deadlines to meet.

Is there a word count for my assignments?
 

Although a word count is not given for the tutor marked assignments, it is important that you demonstrate to your tutor that you have fully understood the questions; a comprehensive Study Guide is included with your materials. Many students start slowly at first, but your tutor will give guidance to help and encourage you to improve.

Can I cancel if I do not think this is right for me?
 

Yes, you can return your materials within 7 days in accordance with the terms and conditions on our web site: www.mydistance-learning-college.com.

Do I need a computer to complete my studies?
 

Yes, you will need access to email and the internet to submit assignments and do research. Most students also find word-processing their assignments is much more convenient than writing by hand.

Are the learning materials paper-based or online?
 

If you select the hardcopy option above, your materials are paper-based and come in a sturdy folder. Alternatively, start your studies immediately and save £££’s by studying exclusively online, with full access to your learning materials and tutor support, studying has never been easier!

What is Conflict management?

Conflict management is what is required within the work place from a manager’s point of view. An office manager for example would need to have different types of negotiation and management skills for employees, customers and the companies suppliers.

Why did you decide to become an Office manager?

From leaving college I began working at a local business as an office administrator. I had worked there for three years when the opportunity for promotion came along for management training. I decided to take up on this offer as there was more responsibility and prospect for a career change.

What does an office manager do on a day to day basis?

Managers have many roles and responsibility within a business. An office manager for example would on a daily basis be responsible for leading and organising all staff that work for the company. This would be done by giving targets and different responsibilities to different members of staff. Managers also would be responsible for the company’s accounts, and keeping record of the company’s competition. The manager has to report to senior managers of progress of the company; of what is doing well and what needs to be improved.

What are the requirements in becoming an office manager in terms of conflict management?

There are no specific qualifications that are needed to become a manager within a business. It is based on experience, knowledge and personal skills. Natural leadership skills in a team and competence are skills that are a must to become a manager. There are courses and management training that can be taken whilst in employment to eventually go on to become a manager.

Conflict management requires skills in effective communication, negotiation, mediation, fairness and trust.

What can I expect to earn in Office management?

Starting salaries are from £18,000 - £25,000 a year

Experiences sales managers can earn around £25,000 - £50,000 a year

Level 2 Conflict Management

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The course is accredited by
Conflict Management - non-regulated qualification endorsed by Focus Awards under the FQP scheme
Assessment Method
Periodic Tutor-Marked Assignments, No Exams.
Entry Requirements
Reasonable standard of literacy
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Who is this for?
 

This superb Conflict Management study pack shows you how to deal with conflict whatever your experience or confidence level is. You’ll never again be intimidated, and will know exactly what to say and how to act to defuse the situation.

What will I cover?
 

Your studies will cover the areas of study listed above through detailed exploration of the subject matter. You will also receive tasks and prompts for further personal exploration and research to carry out so that you can gauge how much you have learned. There are plenty of examples to help you but personal research is a prerequisite, so be prepared to use your initiative to fully answer the assignments.

Is it accredited?
 

This is a non-regulated qualification endorsed by Focus Awards under the FQP scheme.

Although the learning materials are comprehensive and informative, we do expect you to carry out your own investigations. After all, if you are not prepared to do your own research, you should be asking yourself if this is the right subject choice for you!

Your work is not graded; assignments are simply identified as Pass, Fail or Referred. For assignments not passed at first attempt, your tutor will advise on the improvements to be made to obtain a Pass on a reworking. A certificate of achievement will be issued by Focus Awards on successful completion of all the assignments.

Is this a nationally recognised qualification?
 

No, this is a non-regulated qualification which has been endorsed by Focus Awards under their FQP scheme

What will my studies prepare me for?
 

The learning materials and accompanying tasks will help you to develop the necessary knowledge and confidence to successfully complete the tutor marked assignments. The tasks are designed to encourage you to apply your knowledge, and help you to develop relevant research and academic writing skills.

How do I send in my work?
 

You email your assignments one at a time for marking. This enables your tutor to properly assess the standard and style of your work for each section, and give you feedback which will be used on your next assignment; a process of continuous improvement. On obtaining feedback and comment you will either move on to the next assignment or review and rework the one you submitted.

If I fail an assignment can I retake it?
 

Yes, your tutor will ask you to resubmit your assignment and give you some pointers as to where you could improve.

What do I receive once I enrol?
 

We will send you ALL the learning materials. This consists of a folder and Study Guide, plus a package of bonus materials and items to enhance your learning experience.

Is there a time limit or any deadlines?
 

Your studies should be completed within 12 months, but can be extended for a small fee if your tutor supports your request. As a rough guide, depending on your circumstances and commitment, you can complete your studies in about 100 study hours. There are no other deadlines to meet.

Is there a word count for my assignments?
 

Although a word count is not given for the tutor marked assignments, it is important that you demonstrate to your tutor that you have fully understood the questions; a comprehensive Study Guide is included with your materials. Many students start slowly at first, but your tutor will give guidance to help and encourage you to improve.

Can I cancel if I do not think this is right for me?
 

Yes, you can return your materials within 7 days in accordance with the terms and conditions on our web site: www.mydistance-learning-college.com.

Do I need a computer to complete my studies?
 

Yes, you will need access to email and the internet to submit assignments and do research. Most students also find word-processing their assignments is much more convenient than writing by hand.

Are the learning materials paper-based or online?
 

If you select the hardcopy option above, your materials are paper-based and come in a sturdy folder. Alternatively, start your studies immediately and save £££’s by studying exclusively online, with full access to your learning materials and tutor support, studying has never been easier!

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