Mydistance Learning College Distance Learning MD00087 4.9 stars, based on 69 reviews Regular price: £319.00 £274.00 In stock! Order now!
Overview
 

Prior study is not a prerequisite - you just need a passion for the subject matter!

This comprehensive study pack focuses on identifying what customers actually want from the business, and helps the student to devise a plan for Customer Service Excellence that will put their organisation into a competitive position – and stay there. From understanding the importance of defining service excellence, developing systems to initiate and monitor effective customer care procedures, developing and training their customer-facing staff (or indeed themselves if they are a one-man band), to benchmarking procedures, quality audits and more! It's all here this superb Customer Service Excellence pack will provide you with the answers

MATERIALS
 

One of the key benefits of studying with My Distance Learning College is that, unlike other distance learning providers, we deliver the entire package of learning materials in a single dispatch.

This enables our students to get a real feel for the overall structure and content of the study pack, and chart their progress much more effectively. The modular method of delivery favoured by other providers fragments the learning process and actively prevents students from moving faster through sections they are more confident with, or taking more time over the deeper concepts that require more thought and comprehension.

REQUIREMENTS
 

A reasonable level of literacy is required, but there are no entry restrictions.

You just need a keen interest in the subject, and will ideally have studied the subject or ancillary disciplines at a lower level if you want to progress quickly.

Non-Regulated Qualification Endorsed by Focus Awards under the FQP Scheme
 

This is a non-regulated qualification endorsed by Focus Awards under their Focus on Quality Provision (FQP) Scheme.

Focus Awards is a member of the Federation of Awarding Bodies (FAB) and is regulated by Ofqual. Established 2011, Focus Awards is founded on three core values – Honesty, Integrity and Fairness – that underpin everything they do.

The FQP scheme is designed to give endorsement to non-regulated qualifications in a wide range of subjects. On successful completion you will receive a Focus Awards Certificate of Achievement and a Diploma from My Distance Learning College.

Although the materials are comprehensive and informative, we do expect you to carry out your own investigations. After all, if you are not prepared to do your own research, you should be asking yourself if this is the right subject choice for you!

Although, there are no entry requirements, you do need a reasonable level of literacy to be able to both understand the concepts introduced, and get the most out of the materials.

EXCLUSIVE HIGH-VALUE PACKAGE FOR STUDENTS - FREE!
 

When you become a Student of My Distance Learning College you are eligible to receive the following:

1. A fully functioning business website, with free personal domain name and hosting for one year worth at least £175

2. Personal listing in an online directory exclusively for graduates of My Distance Learning College, which lets the world know of your success and achievement - worth £39.99

3. Career consultancy and free CV appraisal by one of the industry leaders in the UK - worth £64.99

4. Employment tools, including expert advice on interview preparation - worth at least £67

Total Value is a minimum of £346.98 –

What are you waiting for – order TODAY and get your career into overdrive!

Great news! We are now able to offer a next day delivery service that provides you with a specific time slot by email or SMS for when your study pack will arrive. No more sitting in all day!

The materials are divided up into seven modules, as follows:


Module 1: What is Customer Service Excellence?

Why Plan for Excellence?
Traditional Quality Systems
Modern Quality Systems


Module 2: Why is Service Excellence Important?

Financial Necessity
Legal Necessity
Marketing Necessity
Survival Necessity
Stakeholder Necessity


Module 3: What Do Customers Want?

Identification of Needs
Revealed Requirements
Expected Requirements
Emotional Requirements
Finding Out What Customers Want
Market Research


Module 4: How to Plan for Service Excellence

Where Do You Fit In?
Understanding the Situation
Deciding on Standards
Benchmarking
Aims and Objectives
Making a Plan for Any Size of Quality Project


Module 5: How to Deliver Service Excellence

Project Plan with Quality Milestones
Quality Requirements and Objectives
Organisation and Responsibilities
Conventions and Standards
Controlling Change
Resources and Deliverables
Supplier Control
Quality Techniques


Module 6: How to Monitor Service Excellence

Quality Assurance
Corrective Action
Design Reviews
Quality Audits and Reviews
Testing and Reliability
Training for Service Excellence


Module 7: How to Maintain Service Excellence

Quality Evaluation

Improving Skills
Improving Service

 

When you have successfully completed your studies you will receive a certificate of achievement in Customer Service Excellence from Focus Awards.

This is a non-regulated qualification which is endorsed by Focus Awards under the FQP scheme. They are not nationally recognised qualifications; on successful completion of your studies you will receive a Focus Awards Certificate of Achievement and a Diploma from MyDistance Learning College.

Focus Awards is requalted as an Awarding Organisation by Ofqual, the qualification regulators for England, Wales and Northern Ireland.

Non-regulated qualifications endorsed under the FQP scheme are ideal for professionals required to demonstrate commitment to CPD (Continuous Professional Development), and for those wanting to gain specialist knowledge of a particular subject.

Who is this for?
 

Anybody with a reasonable standard of general education will be able to cope with the academic demands. If you can read and write well enough to complete a job application, and have a good grasp of basic maths (add, subtract and divide) you should have no problems. The learning materials are written in simple everyday language and the answers to your assignments will be completed in the same style. In addition to the comprehensive learning materials provided, you will receive a Study Guide to assist you, and, of course, you will have the support of your tutor.

What will I cover?
 

Your studies will cover the areas of study listed above through detailed exploration of the subject matter. You will also receive tasks and prompts for further personal exploration and research to carry out so that you can gauge how much you have learned. There are plenty of examples to help you but personal research is a prerequisite, so be prepared to use your initiative to fully answer the assignments.

Is it accredited?
 

This is a non-regulated qualification endorsed by Focus Awards under the FQP scheme.

Although the learning materials are comprehensive and informative, we do expect you to carry out your own investigations. After all, if you are not prepared to do your own research, you should be asking yourself if this is the right subject choice for you!

Your work is not graded; assignments are simply identified as Pass, Fail or Referred. For assignments not passed at first attempt, your tutor will advise on the improvements to be made to obtain a Pass on a reworking. A certificate of achievement will be issued by Focus Awards on successful completion of all the assignments.

Is this a nationally recognised qualification?
 

No, this is a non-regulated qualification which has been endorsed by Focus Awards under their FQP scheme

What will my studies prepare me for?
 

The learning materials and accompanying tasks will help you to develop the necessary knowledge and confidence to successfully complete the tutor marked assignments. The tasks are designed to encourage you to apply your knowledge, and help you to develop relevant research and academic writing skills.

How do I send in my work?
 

You email your assignments one at a time for marking. This enables your tutor to properly assess the standard and style of your work for each section, and give you feedback which will be used on your next assignment; a process of continuous improvement. On obtaining feedback and comment you will either move on to the next assignment or review and rework the one you submitted.

If I fail an assignment can I retake it?
 

Yes, your tutor will ask you to resubmit your assignment and give you some pointers as to where you could improve.

What do I receive once I enrol?
 

We will send you ALL the learning materials. This consists of a folder and Study Guide, plus a package of bonus materials and items to enhance your learning experience.

Is there a time limit or any deadlines?
 

Your studies should be completed within 12 months, but can be extended for a small fee if your tutor supports your request. As a rough guide, depending on your circumstances and commitment, you can complete your studies in about 100 study hours. There are no other deadlines to meet.

Is there a word count for my assignments?
 

Although a word count is not given for the tutor marked assignments, it is important that you demonstrate to your tutor that you have fully understood the questions; a comprehensive Study Guide is included with your materials. Many students start slowly at first, but your tutor will give guidance to help and encourage you to improve.

Can I cancel if I do not think this is right for me?
 

Yes, you can return your materials within 7 days in accordance with the terms and conditions on our web site: www.mydistance-learning-college.com.

Do I need a computer to complete my studies?
 

Yes, you will need access to email and the internet to submit assignments and do research. Most students also find word-processing their assignments is much more convenient than writing by hand.

Are the learning materials paper-based or online?
 

If you select the hardcopy option above, your materials are paper-based and come in a sturdy folder. Alternatively, start your studies immediately and save £££’s by studying exclusively online, with full access to your learning materials and tutor support, studying has never been easier!

What is customer service?

Customer service is working with customer’s queries or complaints but still providing the best possible customer care. This may involve dealing with customers directly, over the phone or via email.

Why did you decide to work in customer service?

I had always been a friendly person and could make anyone new I met feel welcome. When I was at college I was working part time as a customer sales advisor in a local business where I settled well as I was very good with people. When I had finished at college I decided to go into full time work into customer service as a I was a people person and enjoyed talking and chatting to customers and getting their problems solved.

What tasks are carried out on a daily basis in customer service?

On a daily basis those who work in customer service would be expected to answer customer queries, deal with complaints, take payments, transferring calls and making refunds. All in all a good customer service is needed regardless of the task that is being undertaken.

What are the entry requirements needed to work in customer service?

To work in customer service you will need to be ‘people friendly’ and be able to speak with any type of character with ease. Employers would more than likely look for standard education such as five GCSE’s A*- C level. If you have any ICT skills this would be an advantage.

What can I expect to earn in customer service?

Salaries can start from £12,500 - £18,000 a year

Managers or team leaders can earn anything from £19,000 - £25,000 a year

Level 3 Customer Service Excellence

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The course is accredited by
Customer Service Excellence - non-regulated qualification endorsed by Focus Awards under the FQP scheme
Assessment Method
Periodic Tutor-Marked Assignments, No Exams.
Entry Requirements
**Reasonable standard of literacy**
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6 Reasons to Join the College that Cares
1
LOW COST
Affordable study. You get exceptional value for money. Our prices are among the lowest in the marketplace.
2
UNRIVALLED SUPPORT
Your tutor is a current practitioner and subject matter expert, committed to supporting you for the duration of your studies.
3
FREE RESOURCES
You get market leading iOS and Android apps to help you study, and free access to your Online Portal 24/7/365.
4
NEXT DAY DELIVERY
You get your materials delivered by courier the next business day after ordering. ALL of them - no waiting for phased delivery.
5
QUALITY ASSURED
You are studying with a college recognised and licensed by Ofqual-regulated awarding organisations.
6
STUDY ANYTIME, ANYWHERE
Flexibility is the key to distance learning. The resources and tools you get from us FREE ensure you have that from day one.
Overview
 

Prior study is not a prerequisite - you just need a passion for the subject matter!

This comprehensive study pack focuses on identifying what customers actually want from the business, and helps the student to devise a plan for Customer Service Excellence that will put their organisation into a competitive position – and stay there. From understanding the importance of defining service excellence, developing systems to initiate and monitor effective customer care procedures, developing and training their customer-facing staff (or indeed themselves if they are a one-man band), to benchmarking procedures, quality audits and more! It's all here this superb Customer Service Excellence pack will provide you with the answers

MATERIALS
 

One of the key benefits of studying with My Distance Learning College is that, unlike other distance learning providers, we deliver the entire package of learning materials in a single dispatch.

This enables our students to get a real feel for the overall structure and content of the study pack, and chart their progress much more effectively. The modular method of delivery favoured by other providers fragments the learning process and actively prevents students from moving faster through sections they are more confident with, or taking more time over the deeper concepts that require more thought and comprehension.

REQUIREMENTS
 

A reasonable level of literacy is required, but there are no entry restrictions.

You just need a keen interest in the subject, and will ideally have studied the subject or ancillary disciplines at a lower level if you want to progress quickly.

Non-Regulated Qualification Endorsed by Focus Awards under the FQP Scheme
 

This is a non-regulated qualification endorsed by Focus Awards under their Focus on Quality Provision (FQP) Scheme.

Focus Awards is a member of the Federation of Awarding Bodies (FAB) and is regulated by Ofqual. Established 2011, Focus Awards is founded on three core values – Honesty, Integrity and Fairness – that underpin everything they do.

The FQP scheme is designed to give endorsement to non-regulated qualifications in a wide range of subjects. On successful completion you will receive a Focus Awards Certificate of Achievement and a Diploma from My Distance Learning College.

Although the materials are comprehensive and informative, we do expect you to carry out your own investigations. After all, if you are not prepared to do your own research, you should be asking yourself if this is the right subject choice for you!

Although, there are no entry requirements, you do need a reasonable level of literacy to be able to both understand the concepts introduced, and get the most out of the materials.

EXCLUSIVE HIGH-VALUE PACKAGE FOR STUDENTS - FREE!
 

When you become a Student of My Distance Learning College you are eligible to receive the following:

1. A fully functioning business website, with free personal domain name and hosting for one year worth at least £175

2. Personal listing in an online directory exclusively for graduates of My Distance Learning College, which lets the world know of your success and achievement - worth £39.99

3. Career consultancy and free CV appraisal by one of the industry leaders in the UK - worth £64.99

4. Employment tools, including expert advice on interview preparation - worth at least £67

Total Value is a minimum of £346.98 –

What are you waiting for – order TODAY and get your career into overdrive!

Great news! We are now able to offer a next day delivery service that provides you with a specific time slot by email or SMS for when your study pack will arrive. No more sitting in all day!

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